Asking for Help

Preparation

Before you can rule out problems caused by mods or games, you need to consider that there is a problem with the Java VM driver (launcher) or hardware.

How to find the location of your minecraft folder?

1.Go to your game version list,Click on the minecraft version you have downloaded

2.Turn on your version settings

3.Turn on version isolation to make it easy to find the target folder.

Version isolation is great feature, it allows you to install multiple minecraft versions in one .minecraft folder and they don't affect each other, which solves a lot of unnecessary troubles.

4.The destination folder where you will drag the Modpack files is here

Repeat, the location of your minecraft folder. The following will be replaced with "[minecraft-version]":

When you use version isolation, each of your minecraft version folders will be in HMCLPE/.minecraft/versions/[your-version-name]

If not_,_your minecraft version folders will be in

HMCLPE/.minecraft

Before seeking help, you need to have the following documents ready:

latest.log

Location:[minecraft-version]/logs/latest.log

Lastest crash log

Location:[minecraft-version]/crash-reports

Crash reports are generally named as

crash-year-month-day_hour.min.second-type.txt

The types include client (client side) and server (server side), client side is the game launched directly with a launcher (such as HMCL-PE), server side is the server launched with the opening service file.

Example: crash-2022-12-01_12.00.00-client.txt

What you did before the crash, etc., some information about your playtime

Location:Your Brain

Asking for Help

There are two ways asking for help:

Committing Issues to GitHub

Format reference:

Copy this block of code, paste it into the input box, and click Preview to check if the formatting is correct before posting

<details>
<summary>Log file name</summary>

```
The contents of the log file, copy and paste it here with a text editor and delete the text of this line
```
</details>

Multiple documents to copy by yourself

<details>
<summary>Log file name ONE</summary>

```
The contents of the log file, copy and paste it here with a text editor and delete the text of this line
```
</details>
<details>
<summary>Log file name TWO</summary>

```
The contents of the log file, copy and paste it here with a text editor and delete the text of this line
```
</details>
<details>
<summary>Log file name THREE</summary>

```
The contents of the log file, copy and paste it here with a text editor and delete the text of this line
```
</details>

Get help at Discord

You can upload your files in Discord's "Support:#on-game-crash-report."

You can also send files directly to #General for help. There are more people online there, but not all of them may be able to answer your questions.

This is a tutorial from the official Discord:

Summary
* Navigate to the help channel which best suits the nature of your issue
* Open a thread describing the issue with as much pertinent detail as possible e.g
Relevant information from your logs
When was the issue first observed,was there a time recently when the issue did not exist, what has changed since
What tutorials or help have you already tried
*Do not beg for help - when someone who is familiar with your ssue is available to offer assistance they will do so. Do not ping members for assistance without their prior consent. Please be patient.
*Do not cross post in seeking assistance
*We do not represent Canonical, we cannot provide "official" support or log your bugs

What are threads and how do we use them?

You can click on the links to jump to the official tutorials included in the manual.

You can also get the tutorial in Discord under "Support:#readme".

Note: Please do not copy the content of the file and paste it in Discord, this will not only lead to untidy content, but will also take up a lot of your chat space and could leak some infomation

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Last updated 2 years ago

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